The products provided by MSB come with a 2 year warranty that comply with the requirements of EU. If customers would like to get technical assistance with the product they can contact the company anytime. If for any reason, the customers would like to return the product, they will be required to ship it back for the company to conduct an examination following the guidelines of our return policy. The customers will be provided with reports and compensation after the examination of the product, and will be provided a refund or exchange the product if necessary. The delivery fee will be incorporated.
MSB is not required to cover the warranty in these cases:
- The product was intentionally modified, was subject to damage, obtained problems, and/or has been installed and used incorrectly
- There is no Proof of Purchase available
- The product has passed the warranty period
- The product was announced as functional and not defective after examination