Returning Your Order
We want all our customers to be satisfied, but if for some reason you are not, please follow these exact instructions to request a refund. We have a 30-day limit policy for all returns, starting from the day of receiving your original order. The product must be in the new, original condition as you received it, with all the packaging intact and undamaged. We also have a specific address for returns to be sent to our Customer Service Department. Sending it to another address will not see your refund processed, and we cannot be responsible for items sent to the wrong address.
Suggestions for Speedy Refunds
The following points will help clarify our return policy. Our processing time to review all returned merchandise generally takes from 2 to 6 weeks, once the fulfillment center has received the item. This is due to our thorough inspection of the product in question, as well as the perusal of the required documentation provided along with the order.
- All items must be returned by the Regular Postal Service of your specific country. Please adhere to the rules and regulations of said postal service and furnish us with a tracking number.
- We will reimburse the customer their original shipping costs only if the product was damaged at the time it was received. Furthermore, we must be notified of the problem immediately.
- The returned product is the responsibility of the customer until it reaches our warehouse. To ensure that no further harm is done to the item on it’s return route, please re-package the item carefully and securely.
- If the customer is unable to return the damaged item for a refund, but still wishes to have one, we will carefully review your claim and all information you supply us. Please be aware that refunds will be granted for unreturned merchandise at our discretion.
Missing or Damaged Products
If your item comes to you and is damaged in some way, or has not arrived at all by the estimated delivery date, please contact us immediately so we can make the proper inquiries. Claim requests in such circumstances have to be reported within 5 days of receiving/not receiving your order. It is our normal policy to require evidence of the damage. Again, please remember to return the product to our Customer Service Department only.
In order to replace your product, we must have the returned item within 30 days of the original date received. The original item must be received before the new item will be shipped to you. If there is are any additional charges for the new order, payment is required at the time of the re-order and must be processed as a new order. If there are any monies to be refunded by us, we will issue one as soon as the original item has been received and inspected by us.
- Replacement orders without the return of the original packaging will be at our discretion.
- We only reimburse shipping costs if the item was received in damaged condition by the customer.
- The product remains the customer’s responsibility until it reaches us. Take care in re-packaging the item to be well protected for the return route.
- Upon receiving damaged orders for replacement, such decisions will be made at our discretion.
- All replacement packages must be shipped by way of Regular Post (specific to that country). We also ask that you supply us with a tracking number.
Processing Time for Replacement Products
We wish to get you the replacement item you desire as quickly as possible. Please allow from 5 to 10 business days for the processing to take place at our fulfillment center. When the return item is received by us, it will need to be inspected, put back into inventory, and then the new item will be shipped out.
Your refund may take up to 4 weeks, depending on your payment method. Once we receive and inspect your package, we will process the refund. In the situation where you have canceled your order before it is shipped, we will issue a refund when we have received a confirmation of the cancellation. Orders that are already placed, may be canceled before 5 AM (GMT).
Please Note: Orders that require international shipping couriers, cannot have exact delivery dates, being that it is out of our control. Once your estimated delivery date has been missed, and you haven’t received the order, please contact us immediately to let us know of the situation.